A safe and pleasant overnight stay

Safety measures during COVID-19

Visiting Inntel Hotels and Mainport

At Inntel Hotels the safety and well-being of our employees and guests is of the highest importance. We would like to inform you about the adjustments and preventative measures taken in our hotels. So you can feel comfortable about staying with us.

Inntel Hotels is the first hotel group in The Netherlands to receive the quality mark from certification company Safe Health Protocol for the preventive measures taken against Covid-19. With this quality mark Inntel Hotels can prove they took all necessary steps against the spreading of the corona-virus.

If you want additional information please feel free to contact us. You can reach us by email, phone and through the contact page on the specific hotel’s website.

MEETING SAFELY
ROOM SERVICE
WELLNESS ROOMS
AIR CONDITIONING
FREE WIFI
EASY ACCESSIBLE

A safe overnight stay at Inntel Hotels

Our familiar hospitable welcome within an adjusted environment. Within Inntel Hotels we follow the guidelines set by the RIVM (Dutch National Institute for Public Health and the Environment) along with additional preventive measures. Our employees receive briefings and updates on a daily basis. Inntel Hotels always has a very high standard in regards to hygiene. On top of that we took additional measures.

Surfaces that are touched often are cleaned more frequently. This includes door handles, elevator buttons, revolving doors and the furniture in the restaurants.
In public areas dispensers with disinfectant gel are available.
There are stricter protocols in regards to hygiene in the room.
All reception desks are equipped with plexiglass panels.

Wellness facilities

As per January 15th our swimming pools, Wellness Centres and Life Fitness are excessible for all our hotel guests.

If you wish to have a private moment of relaxation, we recommend the wellness rooms at Inntel Hotels. These rooms are equipped with a whirlpool and/or private sauna.

Treatments or massages can be reserved upon availability between 9 AM and 5 PM. Please contact the hotel for more information.

Would you like more information about our Spa and Wellness rooms, read all about them in our online article, ‘The best wellness rooms of Inntel Hotels‘.

WELLNESS FITNESS

Your stay

We are happy to welcome you in our hotels. Please note that additional house rules are in place to ensure a safe stay for you and other guests. All general guidelines set by the Dutch government always apply at our hotels. From the 25 th of February on our hotel guests are welcome to come to the restaurant and use the wellness facilities without showing a QR code.

Breakfast can be served in our restaurant again, please check opening hours on the website.
It is only possible to use contactless payment methods.
From the 18 th of February on wearing a face mask is not mandatory anymore.
For your and our safety we have to limit external contact moments. Therefore delivery services such as Thuisbezorgd, Uber Eats and Deliveroo are currently not allowed.

The minibar is empty. You will find vending machines with a selection of drinks and bites in our hotels. You are also free to bring your own drinks and bites.

The house rules are available in our hotels and they can be viewed online.

HOUSE RULES

Restaurants

Our restaurants are open for service, excluding Inntel Hotels Art Eindhoven on Sunday evening and the restaurant of Inntel Hotels Rotterdam Centre is temporarily closed. Guests of Inntel Hotels Rotterdam Centre can visit restaurant Down Under of the adjacent hotel Mainport.

Room service remain available for breakfast, lunch and dinner.

Terraces

Several hotels have an outdoor terrace. At this moment all our terraces are closed.

VIEW MENU

Meetings & Events

Meetings are allowed again and the 1.5 meter distance rule no longer needs to be taken into account. Per the 28 th of February 2022 (subject to changes) all aforementioned gatherings can be held between 05.00 and 01.00 hours.

Our Meeting & Events team is ready to discuss the possibilities at our location(s) with you. You are also very welcome in our hotel. We work with flexible configurations and have permanent partners for (partial) hybrid applications. Of course, we strictly follow government regulations.

Your guests. For events with more than 500 participants, the use of a face mask is mandatory. For events with fewer participants, this is no longer a requirement.

Food and drinks. Our chefs are happy to provide you with a menu and way of serving that meets all your wishes and needs.

Preparation. Preparation is key. Carefully coordinating timeframes of potential suppliers is of the utmost importance. Furthermore we can provide you with the necessary information for your guests. There are floorplans available with the room layout and walking routes. We also have information regarding parking and house rules.

Broadcasting. Would you like your guests to be able to attend your event digitally? This is possible with a live broadcast. It might be that your event is only accessible through the web. In that case we’re happy to advise you regarding an inspiring broadcasting location. For example, our Meetings and Events rooms in Utrecht and Rotterdam offer an amazing panoramic view over the city.

FAQ

We understand that there are questions and insecurities due to the exceptional circumstances around COVID-19. We’re happy to inform you regarding our protocols and we will answer the frequently asked questions regarding hygiene and cancellations.

Hygiene

What measures are being taken for food preparation?
We always follow strict hygiene protocols when preparing food. Protocols and rules set by the Koninklijke Horeca Nederland (KHN) are followed. When the KHN sets additional protocols, we will adjust our way of working accordingly.

Is contamination through suppliers possible?
The chance of infection through supplied goods or money is very slim. Employees who accept deliveries and money wash their hands every 15 minutes to take every precaution possible.

Do Inntel Hotels employees wear masks?
The Dutch government no longer oblige people to wear a face mask.

Changing or cancelling your reservations

What is a flexible rate at Inntel Hotels?
Are you planning to book an overnight stay, but are you having some insecurities with regards to the developments around the Corona virus? Choose a room with a flexible rate. This boking can be altered or cancelled till the day before arrival.

I booked through a booking site, can you change my reservation?
We can not make any changes or alterations in your booking, because it is handled by the organisation where you made the reservation. We kindly request you to contact the agency where you booked for information regarding your reservation or the cancellation policy.

When do we speak of a travel restriction?
When the ministry of foreign affairs issues a code red for a specific place or region, we speak of a travel restriction. When there is a person with corona in a city or country this doesn’t immediately result in a travel restriction. The government decides per city or region if travel restrictions are necessary to prevent further contamination. In The Netherland there are several measure taken by the government. You can find those under the heading “Regulations set by the government”.

Regulations set by the government

Please visit the website of the RIVM for all the most recent updates regarding the COVID-19 situation in The Netherlands. For complete and current information of the precautions taken in the Netherlands be sure to visit the website of the national government.

Summary of the measures in The Netherlands
To prevent the further spreading of the Coronavirus in The Netherlands several preventive measures are applicable. A brief summary:

Wash your hand regularly.
Do you have a cold? Stay at home.
Are you feeling short of breath and/or do you have a fever? Then everyone in the house needs to stay at home. Do you have COVID-19? Then you and your roommates have to stay at home and will receive instructions from the RIVM (national government).
Of course you always have to: cough and sneeze in the inside of your elbow, use paper tissues and throw them away immediately.

Public facilities and gatherings

All indoor and outdoor public spaces can open to the public from 05.00 to 22.00.
Locations for artistic and cultural activities, such as cinemas, theatres and concert halls are open.
Indoor sporting locations, such as gyms and swimming pools are open.
Events are permitted between 05.00 and 1.00 under certain conditions.
Events with assigned seats and events with a constant flow of people are permitted under certain conditions. Indoors, the maximum number of people per space is 1,250.
In public transport, taxis, ferries and at airports the wearing of a (non-medical) mask is mandatory.

We always advise you to view the current information prior to your visit. The relaxation of the intelligent lockdown is with reservation.